Privacy Policy

1. Information We Collect

We collect personal information that you provide directly, such as your name, email address, payment details, and information related to purchased services.

For gaming hosting services, we also collect technical data necessary for service operation, including:

• IP addresses used to access the panel and the server;
• technical server logs (crash logs, errors, resource usage);
• security logs to prevent abuse, unauthorized access, or attacks;
• usage data related to service performance.

We may also collect information automatically through cookies and analytics tools on our website.

2. How We Use the Information

We use the collected information to:

• provide and improve our gaming hosting services;
• manage your account and servers;
• monitor performance and ensure stability, security, and abuse prevention;
• process payments and billing;
• communicate with you regarding the services;
• send promotional information, with your consent when required by law.

3. Information Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We may share data with external providers who assist us in delivering the services (e.g., infrastructure, payment systems, security tools), strictly for technical and operational purposes.

Data may also be shared when required by law or by competent authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal data only for the time necessary to provide the requested services, comply with legal obligations, and resolve disputes. Technical and security logs may be retained for limited periods to ensure stability and abuse prevention.

After this period, data will be securely deleted or anonymized.

6. User Rights

You have the right to access, correct, update, or request deletion of your personal data.

You also have the right to:

• restrict processing;
• request data portability;
• object to processing when permitted by law;
• file a complaint with the Data Protection Authority.

You can exercise these rights by contacting us at the address below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve website navigation, analyze service usage, and personalize content. You can manage cookie preferences directly from your browser.

8. Changes to the Privacy Policy

ALTORA reserves the right to update this Privacy Policy at any time. Any changes will be published on the website and will become effective upon publication.

9. Contact

For any questions regarding privacy or the use of your personal data, contact us at privacy@altora.it.